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Original topic:

S21FE snapdragon 888 edition touch sensitivity got very low while using

(Topic created on: 06-16-2024 04:46 AM)
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Lakshay75
Beginner Level 2
Options
Galaxy S
The touch sensitivity of my device has gone way to bad after the 6.1 update. Before the update i could easily play games and the display would work absolutely fine. It would give good feedback and response time was good. Even on 60hz refresh rate. But after the update the feedback sometimes completely drops.

For example: i was playing Call of Duty Mobile and everyone knows how the joystick works. You move your thumb in the direction you wanna go. But after the update. Even if i lift up my thumb. The player keeps moving in one direction as the joystick hangs as if am moving it. Infact it goes on untill i tap somewhere else on the screen. 

Not only call of duty but other games such as BGMI and clash royale have same issues.
As these games require constant response from the user for movement and all. The phone hence doesn't take the command that is where your touching the screen or how you want to play. It doesn't as it lags in between.

1 Solution


Accepted Solutions
Solution
goodthings
Expert Level 5
Galaxy S
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

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7 Comments
Solution
goodthings
Expert Level 5
Galaxy S
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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Equalizerrr
Active Level 4
Galaxy S
Enable touch sensitivity if it is not already enabled.1718516227875_1718516227866_0.jpg
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Lakshay75
Beginner Level 2
Galaxy S
It is already enabled
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue. however, we are taking your valuable feedback regarding this.

Remove the screen protectors and cover from the device once and check the issue after restarting the device.

Press the power and volume down keys simultaneously for a few seconds.

Check space availability: Settings > Device Care >Storage.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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Vaibav008
Active Level 4
Galaxy S
Yes bro, you are saying 💯 correct, iam aslo a codm player. This problem is also in m34 5g. Some times or mostly i can't snipe properly. this bad touch sensitivity is really a severe issues. Some often this issues because nightmare while playing codm.
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Galaxy S
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