I lost my trust in samsung smartphones. I have been using samsung smartphones for 10 years initially from s3 mini to galaxy grand prime to A30 and now S21FE..
I recently updated my phone to oneui8 and got a green line on it as a reward and after tow days another line showed up. I reached out to customer care but no help. I had purchased the phone fro. UAE so they where saying as it is over 1 year nothing can be done from india. Ok i got the point but when i reached out to service centers in UAE they have no idea about the screen replacement policy. They are asking me to spend AED750 for a phone which i bought for AED 1400 ie, more than half the price of phone and that too due to mistakes from their side.
This is what "SAMSUNG" as a brand are providing to their customers. Never again would i be buying smartphones from the so called " SAMSUNG" having their motto "Inspire the World, Create the Future" they have inspired me well enough.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
As you have coordinated with the service team in the overseas country from which you purchased the product, they have provided you with information according to their policies. We kindly request that you get in touch with the customer support team of the respective country.
No they are not aware of any such policies.and i clearly don't understand why i should bear the charges even though the issue came up after your update. And why is it that if it is purchased from india you are providing free screen change if the same issue came up after update and not from UAE.. are the products that are being sold in india have compromised its quality?..
