S21 video recording on 2x zoom is blurry

[noemi_0313]

When recording video with my S21 and using zoom 2 the image gets blurry.

I tried everything suggested by Samsung customer service, cache clear, camera reset, troubleshooting, factory reset. I had an engineer coming to my house to look at it. He said he can clearly see the problem but because the phone passes Samsung guideline tests he cannot do anything for me. After this I sent the phone for repair because the phone is still under warranty. At the Samsung repair center told me the same, the phone passed the tests and they can't see the problem. So I got back my phone unrepaired. I am desperate because they ping pong with me and they do not do anything about the phone. I am stuck with a very expensive faulty phone.

[WalkieTechie]

For some reason even without zoom it looks bad at least here after uploading. Don't you think?

[noemi_0313]

Yes, it is not a great quality and the image is very unstable. But I don't know how to make Samsung recognize it. They just keep saying "it passed all tests" and job is done

[noemi_0313]

I am not sure what that means but do you think this makes it acceptable for an expensive phone like this?

[WalkieTechie]

Go to any Samsung store or electronics mart or borrow the same model from some friend and shoot same video on both phones and make a video recording of the same then post it in Twitter mentioning @SamsungIndia. They respond there fast.

[noemi_0313]

Thank you for the advice. I'll do that! 

[WalkieTechie]

Anytime bro for a fellow user. Cheers!

[WalkieTechie]

Wait I almost to ask this...are you facing this issue after updating to android 12 or since the beginning?

[unni74]

Nice

[cs-member13]

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