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03-07-2021 05:54 PM in
Galaxy S- Mark as New
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11-28-2023 06:38 PM in
Galaxy S
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04-05-2021 03:16 AM in
Galaxy S- Mark as New
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06-10-2022 10:15 PM in
Galaxy SSame here for a while already. I always used Samsung from note 3 to 20 ultra. Now S21ultra and after almost one year, I can say that it's first time when I'm disappointed 😞
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10-22-2024 11:50 PM in
Galaxy SHave the same exact problem, still in 20241022 after around 5 minutes in e.g. messenger or teams video call, it is more or less unusable, heats up and needs to reboot
One ui 6.1
Android 14
Version 5.4.242-28575149...
No newer version to download
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05-09-2021 06:18 PM in
Galaxy SI BOUGHT SAMSUNG S21 5G FEW DAYS AGO. WITHING USE OF 3-4 DAYS, IT IS OVERHEATING DURING USE OF VIDEO CALL.
TODAY (09-05-2021) I DID SOFTWARE UPDATE BUT STILL ISSUE IS PERSISTS.
I AM THINKING OF RETURNING IT BACK.
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01-10-2022 05:20 AM in
Galaxy SMy phone is within warranty and I am thinking the same . Dumping it with samsung for a refund.
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11-13-2021 04:19 AM in
Galaxy SThis is not resolving the problem. We are now mid November and my phone after all these new updates, still overheats within a few minutes of a telehealth video call. What steps are you taking to fix this issue? I am at the point where I would love a refund.
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01-10-2022 05:18 AM in
Galaxy Sits a lame excuse. Thevideo xall feature is practically unusable in this s21 ultra 5 g. So it should be dumped with Samsung for a refund.
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02-16-2022 12:59 PM in
Galaxy SSo should I ask my friends why their phones werent overhearing during the video call and pass on the information to your Helpline?
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02-26-2022 02:04 AM in
Galaxy SI am having this problem and disappointed to hear that this is acceptable for the cost of such a phone. Video calls are the normal now and to have the device not cope is disappointing. It doesn't happen on my $200 Vivo phone.