Original topic:

S21 ultra calling issue

(Topic created on: 11-27-2022 01:56 PM)
HIB786
Active Level 1
Options
Galaxy S
Does anyone facing phone switched of when someone calls i use dual sim but everyone complaints of my phone switched off but its not this happened after android 13 update 

Any solution?
9 Comments
BLuEJn
Active Level 2
Galaxy S
Try to factory reset cause it allways contains some old cached files after update which causes issues
HIB786
Active Level 1
Galaxy S
Done still same issue
0 Likes
Oliver2000
Active Level 8
Galaxy S
Run a diagnostic check on the microphone. Send a error report tor samsung. And clear cache of the calling app. Up-vote if this was helpful. Thank you for reading.Screenshot_20221128-001937_Samsung Members_1000053349_1669580431.jpgScreenshot_20221128-001931_Samsung Members_1000053348_1669580408.jpg
0 Likes
HIB786
Active Level 1
Galaxy S
Microphone works fine and factory reset my phone but still same issue
0 Likes
Oliver2000
Active Level 8
Galaxy S
Then send a error report to samsung.
0 Likes
BLuEJn
Active Level 2
Galaxy S
I hv also this issue after updating to android 1320210110_220601_1541_1000013367_1669547029.jpg
0 Likes
HIB786
Active Level 1
Galaxy S
Any solution?
0 Likes
Samsung_specialist
Community Manager
Options
Galaxy S

Hello,

 

We are sorry to hear that you are facing such issue, kindly try to switch the SIM Cards, and make sure of the network coverage in your area, we recommend you to perform reset network settings by following below path:

Settings > General Management > reset > reset network settings ( It will reset network settings to default)

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

HIB786
Active Level 1
Galaxy S
Tried every thing didnt slove the problem so i visit samsung service center and they installed android 12 now all works great
0 Likes