PARTHAPRATIMSARKER
Active Level 1
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Galaxy S
Bought S21 plus EXYNOS on 5th may and having extreme heating issue. Normal temp while using apps like facebook or insta is close to 36-40°c but if i use camera alone for 5-10 mins it is going beyond like 44 and after 20 mins of video it goes almost near 48°c. FYI i measure heating bt thermal monitor app or other cpu monitor app. I believe real body temparature may over than what the app is showing. But other than extreme heating it worked well and after closing camera, it tends to get back its normal state quickly. I am still not sure whether the above mentioned behaviour is normal or not? On the other hand, samsung service point is saying any temp less than 48°c is normal according to their guideline. So when i was claiming for a new device under 7 days replacement warrenty, they were denying and mentioning that it is normal behaviour. I am very confused....please enlingten me a bit...
6 Comments
Dr_Strange
Expert Level 5
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Galaxy S
Did you record video in 8k ?
PARTHAPRATIMSARKER
Active Level 1
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Galaxy S
No it was FHD 60fps
Dr_Strange
Expert Level 5
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Galaxy S
Visit service centre !
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Galaxy S
This is definitely not normal. Demand replacement if its under replacement period.
deep5163
Active Level 5
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Galaxy S
Right I am also facing extremely heating issues with my s21 ultra Now I want to go chang to this device
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cs_member8
Active Level 6
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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