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Original topic:

S21 plus camera issue

(Topic created on: 02-21-2021 01:01 AM)
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Ya3esh
Beginner Level 3
Options
Galaxy S
I recently bought the galaxy S21 plus phantom silver, and it's been 9 days since I got the device and I used the camera, but as soon as I closed it and opened it like 5 minutes later to take another picture, the camera is blank only showing a white photo and if it's on that screen for more than 30 seconds the phone over heats. This is literally a brand new phone. It's definitely not a software issue bcoz I tried resetting the phone but still nothing has changed.
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1 Solution


Accepted Solutions
Solution
Maps_sam07
Moderator
Moderator
Options
Galaxy S

Hi Ya3esh 

 

Kindly clear your cache.

 

Follow the steps below to do this:

 

  1. From the home screen, swipe either up or down to access apps.
  2. Select Settings.
  3. Select Apps.
  4. Select Camera.
  5. Select Storage.
  6. Select Clear Cache.

 

If the issue persists, please perform a soft reset of your device.

 

Press and hold the power and volume down buttons for about 10 seconds.

 

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

 

View solution in context

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3 Comments
seumo
Active Level 8
Galaxy S
just return it
Ya3esh
Beginner Level 3
Galaxy S
it's OK contract and it's 10 days already
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Solution
Maps_sam07
Moderator
Moderator
Options
Galaxy S

Hi Ya3esh 

 

Kindly clear your cache.

 

Follow the steps below to do this:

 

  1. From the home screen, swipe either up or down to access apps.
  2. Select Settings.
  3. Select Apps.
  4. Select Camera.
  5. Select Storage.
  6. Select Clear Cache.

 

If the issue persists, please perform a soft reset of your device.

 

Press and hold the power and volume down buttons for about 10 seconds.

 

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

 

0 Likes