Original topic:

S21 Ultra

(Topic created on: 06-18-2021 11:13 PM)
268 Views
Vasanth_P
Active Level 2
Options
Galaxy S
My S21 ultra's main camera is unable to focus anything from last week...I have tried resetting the camera app multiple times but the same issue persists...I have also done the software update today but no use of it. Anyone facing the same kind of issue?

It's frustrating to have this kind of issue in a Flagship phone like this.
6 Comments
Galaxy S
Nai bro mera phone mei aeisa koi v problem nai hai
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cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Galaxy S
Hi i am also facing same issue..any solution?
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Vasanth_P
Active Level 2
Galaxy S
No, I'm still facing that issue....the camera module needs to be replaced but the service center is delaying that. No proper response from them. Poor customer service. They are saying that they have ordered camera module but still it didn't get delivered to them.
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J0shua
Beginner Level 2
Galaxy S
What's the update? Kindly let us know bro
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Galaxy S
If they get the part then they will replace it?
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