S21 Ultra

[SABukhari]

I dont know if any1 from here facing the same issue. I recently bought this device (S21 Ultra) and used smart switch to transfer apps and data from my old phone. To my surprise its battery drains very fast and phone restarts by itself about twice a day. Btw i changed my old phone due to same problem. My old galaxy S7 started resrating continuously  in a loop. 

[Black_Coffee]

Hello, I'm sorry to hear that you are facing issues with your brand new device. Please follow the below steps, which might help you to fix the issue.

1) Backup both devices
2) Reset your S21 Ultra
3) Use your S21 Ultra for a day without any data transfer from your S7. It could be one of the old data/app logs from your s7 that's causing the restarting issue on your S21 Ultra. If you notice that the issue is fixed after this step, manually move the data (except old app logs) to S21 Ultra later without smart switch. If you are still facing the issue after reset option, please visit a nearby official Samsung service center to get it fixed. Cheers 👍

[SABukhari]

Thnx a lot for replying.. 

I reset my S21 twice already. After last reset i just transfered some data only without moving any app through smart switch. 

Ok, i will do it again n wont use smart switch. Lets see how it goes. Thnx for help. Will update the outcome. 

[Samsung_specialist]

Thanks Ambassador for your help! 

[Jonath9870]

Ok this is a problem with the device itself I think, go to the Samsung store as this shouldn't be a problem of a new phone

[Samsung_specialist]

Hi, 

For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link it will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/