We sincerely apologize for any inconvenience you are experiencing with the refresh rate issue on your phone.
To address the refresh rate issue, we recommend taking the following steps:
1. Reset All Settings:
Navigate to "Settings" > "General" or "General management" > "Reset" > "Reset all settings." This process will reset your phone to its default settings and may help resolve the refresh rate problem.
If the issue persists even after the reset, we recommend reaching out to our support team for further assistance. You can contact us through one of the channels listed in the link below. Our support team will be able to check the issue remotely and provide additional guidance.