Madhumahesh
Active Level 3
Hi All,

I have been using this mobile since the pre orders have been dispatched.
Its a wonderful phone, however i noticed that this device gets over heat at times, and only thing to do is to turn off off few minutes.
Today when i was in a call and not even 4 minutes the device got extremely hot and i was worried and had to switch it off again.

Did any one face this issue??

Thanks,
Madhumahesh.
7 Comments
ndjf
Active Level 7
Some background app is causing this issue
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s4s
Active Level 7
Atleast I don't have heating issues. Can you also submit issue using samsung members app after the heating is observed. Software updates fixed majority of heating issues, hope your device is updated to latest. Try to put all unneeded apps to sleep in battery settings and see if it helps.
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thanks for your reply, is already up to date. and all unsed apps are sleeping
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bhautiksuchak
Active Level 4
proble on s21+

Screenshot_20210227-103208_Samsung Members.jpg

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thank you, i reported too waiting for reply from them
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ketani72
Active Level 9
This entire S21 series is 'Sooooo Hoooot !!!😂
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Samsung_Support1
Moderator
Moderator

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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