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Original topic:

S21 Ultra Update Vs Overheating

(Topic created on: 04-07-2021 08:31 PM)
kst82
Active Level 2
Options
Galaxy S
Hello.

Has the April update resolved your over heating issues ? It hasn't on mine.

Would we be able to know which batches have bad camera performance and heating vs the good performing ones before purchase?


Thanks in advance guys.



13 Comments
zikozuuz
Active Level 8
Options
Galaxy S
I think samsung should consider snapdragon chip instead of exynos
Sebbie
Active Level 6
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Galaxy S
Mine, when i used my camera app, i felt warm my phone from the screen.. 😓 everyone says its normal... yours too??
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kst82
Active Level 2
Options
Galaxy S
Yes it happens. But its not normal
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Samsung_specialist
Community Manager
Options
Galaxy S

Hi there, 

If the issue continues, please bring the device to a Samsung service center to have the device checked out.

Find the nearest service center to you online.

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kst82
Active Level 2
Options
Galaxy S
I did. They said its normal to over heat. Thanks for the advice
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ibrahimhasware
Active Level 3
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Galaxy S
Exactly
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Sebbie
Active Level 6
Options
Galaxy S
😑😑😑
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ibrahimhasware
Active Level 3
Options
Galaxy S
I am experiencing the same issue, it overheats while on video call
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Samsung_specialist
Community Manager
Options
Galaxy S

Hi,

Kindly find the below reasons lead your phone warms up in order to avoid if you are doing any of them:

 

• While using the device in an environment, where the ambient temperature is higher, you may feel that the device is getting hotter than usual.

• Intensive camera use

• Using apps that require more power or using apps for extended periods

• While multitasking or when running many apps in the background

• Mobile use while charging

• Blocked ventilation

• Poor signal strength

• Charging the battery with a damaged USB cable

• Charging port is damaged or exposed to foreign materials, such as liquid, dust, metal powder, and pencil lead

 

 

Below are ways to cool your phone and keep it efficient:

 

• Keep the device updated with the latest software.

• Remove the phone’s case

• Move it apart from direct sunlight

• Reduce the display brightness

• Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them

• Close apps that increase battery consumption or that run in the background when not in use

• Delete unnecessary files or unused apps

• Stop using the phone while charging

• For a device with a removable battery, the battery can be stored separately in locations with an ambient temperature of 0 °C to 45 °C.

 

If the issue continues, please bring the device to a Samsung Service Center to get it checked out by a technician. 

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