S21 Ultra Update Vs Overheating

[kst82]

Hello.

Has the April update resolved your over heating issues ? It hasn't on mine.

Would we be able to know which batches have bad camera performance and heating vs the good performing ones before purchase?

Thanks in advance guys.

[zikozuuz]

I think samsung should consider snapdragon chip instead of exynos

[Sebbie_131]

Mine, when i used my camera app, i felt warm my phone from the screen.. 😓 everyone says its normal... yours too??

[kst82]

Yes it happens. But its not normal

[Samsung_specialist]

Hi there, 

If the issue continues, please bring the device to a Samsung service center to have the device checked out.

Find the nearest service center to you online.

[kst82]

I did. They said its normal to over heat. Thanks for the advice

[ibrahimhasware]

Exactly

[Sebbie_131]

😑😑😑

[ibrahimhasware]

I am experiencing the same issue, it overheats while on video call

[Samsung_specialist]

Hi,

Kindly find the below reasons lead your phone warms up in order to avoid if you are doing any of them:

• While using the device in an environment, where the ambient temperature is higher, you may feel that the device is getting hotter than usual.

• Intensive camera use

• Using apps that require more power or using apps for extended periods

• While multitasking or when running many apps in the background

• Mobile use while charging

• Blocked ventilation

• Poor signal strength

• Charging the battery with a damaged USB cable

• Charging port is damaged or exposed to foreign materials, such as liquid, dust, metal powder, and pencil lead

Below are ways to cool your phone and keep it efficient:

• Keep the device updated with the latest software.

• Remove the phone’s case

• Move it apart from direct sunlight

• Reduce the display brightness

• Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them

• Close apps that increase battery consumption or that run in the background when not in use

• Delete unnecessary files or unused apps

• Stop using the phone while charging

• For a device with a removable battery, the battery can be stored separately in locations with an ambient temperature of 0 °C to 45 °C.

If the issue continues, please bring the device to a Samsung Service Center to get it checked out by a technician.