Original topic:

S21 Ultra Overheat with battery drain same time while video calls

(Topic created on: 04-26-2022 01:11 PM)
Minag
Active Level 1
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Galaxy S
S21 Ultra Overheat with battery drain same time while video calls 
S21 Ultra Screen Refresh Rate Lowered in Games
I bought my new S21 Ultra (Exynos), but its performance is quite disappointing! The phone constantly gets overheated during any kind of video call (Messenger, Zoom, other video calls, etc). The overheat situation happened after a few minutes of video call (normally after 3 to 5 minutes, it will get warm and after 5 to 7 minutes it will become extremely hot until I couldn't hold it)..with extreme battery drain.. I hope Samsung can take this case seriously because I found that there are many S21 series users were complaining the same issue.

Moreover, the phone's refresh rate keep getting lower when I was playing games such as PUBG. It makes me feel difficult to play the game due to lagging and delays in the games. I feel really disappointed about the poor game performance of this phone because I was told that this phone is currently the best phone ever made by Samsung.
7 Comments
Galaxy S
Hi,

Since it is brand new phone you need to give it a few weeks to let the AI understand your usage and optimize your phone accordingly.

You can turned ON the adaptive battery feature under settings.

Good luck 👍
Minag
Active Level 1
Galaxy S
Video calls is one of the basic things that any smartphone can do
I have the phone almost 9 months, I never recommend this model (s21 ultra) to anyone.
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Galaxy S
In that, it is advisable to visit nearest samsung service centre. Your phone is still under warranty.
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Galaxy S
I am also a S21Ultra user but I am not facing any such issues.
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Minag
Active Level 1
Galaxy S
Kindly try to have a video call or zoom meeting from mobile data, and let me know what is the result. Screenshot_20220425-192407_One UI Home_53558_1650985307.jpg
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Galaxy S
I do use data for WA video calls and zoom / teams meetings. It gets heaten up but not like you are saying. Even I didn't get a single similar notification yet.
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Minag
Active Level 1
Galaxy S
Overheat, after 6 minutes video call.Screenshot_20220425-192407_One UI Home_53558_1650985307.jpgScreenshot_20220425-192429_One UI Home_53560_1650985278.jpgScreenshot_20220425-192420_One UI Home.jpgScreenshot_20220425-192459_One UI Home.jpg
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