Original topic:

S21 Ultra Heat issue

(Topic created on: 07-22-2021 11:37 AM)
Mahe1
Beginner Level 4
Options
Galaxy S
My S21 Ultra getting heat while using camera in outdoor like open to sun...
Can't use camera mobile got heat and camera shutdown...

Give some solution...
11 Comments
MohammedSijah
Expert Level 1
Galaxy S
Hi, that's normal if the outside temperature is very high. Try it after removing your phone case and closing all background apps. Anyway,
》Check your software is up-to-date.(Settings>Software update>Download and install. )
》Reset Camera.(Settings > Apps > Camera > Storage > Clear Cache > Clear Data.
》Wipe cache partition.
Galaxy S
Dear Mahe, It's a known issue with S21 Ultra device, especially the exynos version. There is no fix for this issue yet except avoid exposing your phone to hot temperature situations. "Hopefully" Samsung can fix this with a software update. Cheers!
JUMMAN
Active Level 3
Galaxy S
Brother I use exynos version when I get update my problem solved...
JUMMAN
Active Level 3
Galaxy S
Bro if you get new update.. you download and install...and solve your problem
MohammedSijah
Expert Level 1
Galaxy S
Also, be sure to update all apps from both stores.
HenryDaniel27
Beginner Level 3
Galaxy S
Heating issues when using camera is becoming to doubt the Samsung quality. Am using Samsung since 2011
0 Likes
Samsung_specialist
Community Manager
Options
Galaxy S

Hi,

Please bring the device to a Samsung Service center. 

Find the nearest one to you on Samsung.com

0 Likes
Shanaarz
Beginner Level 2
Galaxy S
I purchased the galaxy a22 4g ..6gb/128 gb here in the UAE.Installed Samsung Secure folder from playstore but it won't open even when I tap on open it doesn't respond
0 Likes
Samsung_specialist
Community Manager
Options
Galaxy S

Hi,

Please bring the device to a Samsung Service Center to have it checked out by a technician

0 Likes