Original topic:

S21 Ultra Green Line Lighted On Top Of Phone After Update To Android 13

(Topic created on: 04-21-2023 05:09 AM)
438 Views
TropicalDude
Beginner Level 2
Options
Galaxy S

My S21 Ultra Has A Green Line Lighted On Top Of Phone After Update To Android 13

And I have seen several same issue on this:
Green Line on display after update - Samsung Members
Green Line on display after update - Samsung Members

And many more on Reddit but I do not wish to link them

9 Comments
drstine
Active Level 5
Galaxy S
It happened to mine too
Call Samsung support and file a complaint and email them SmartSelect_20230228_150448_Samsung Members_1000000098_1677576888.jpg
RISKYTAP722
Active Level 10
Galaxy S
Will this work? I got my S22Ultra fill up with greenlines even tho no physical damages
0 Likes
drstine
Active Level 5
Galaxy S
Yes
RISKYTAP722
Active Level 10
Galaxy S
Free replacement, Denawai? 🧐
0 Likes
Galaxy S

did you file a complaint about this to Samsung's customer care ?

Galaxy S

It happened to mine too

0 Likes
Galaxy S

Hi, I am also having the same issue with my s21+. I suggest reaching out to Samsung's customer care through WhatsApp.

File an official complaint about the problem, and they will provide you with a complaint ID for reference. Within 1-2 working days, you can expect a call from them. Then highlight that it's not physical damage but a common problem in the S21 series.

Now S20 users can have a free one-time display replacement as it identifies as a common issue. So, it's important to request Samsung to provide the service and support we deserve.

Galaxy S
What is the whatsapp number.?
Galaxy S

lakshithaSamod_0-1683795537234.png

Please report about it on the "Samsung Members" platform too.