Original topic:

S21 Ultra 5G dual app Whatsapp not working

(Topic created on: 11-09-2021 10:36 AM)
316 Views
vizazamhar
Active Level 3
Options
Galaxy S
I'm using Samsung Galaxy S21 Ultra 5G. I am using dual app feature for my second WhatsApp. In my second Whatsapp I'm unable to share or receive any kind of media (Photos, Videos, Audio) files. Unless I can't view my friend's Whatsapp status, I can't put profile picture for my WhatsApp profile. When I try to send or receive a media file via my dual app second WhatsApp I am getting a error message as " Sorry, this media file does not exist in your internal storage". Please help me to solve this problem as soon as possible. Thank you
4 Comments
Kavinda98
Active Level 1
Galaxy S
Use one. And use business app for the second one
vizazamhar
Active Level 3
Galaxy S
Already business whatsapp using.
Kavinda98
Active Level 1
Galaxy S
Reset your app sice you already getting erros. And keep you data on whatsapp which work well (upload them to your drive usin email from the backup option on whatsapp) then rebuild the second one use it as new.
Galaxy S
Hi there,

This is a well known issue and Samsung themselves have issued a statement about getting this issue fixed in a later update.

They recommend you going to your gallery or My Files and directly sharing files through your secondary whatapp account.

Please read more information on this here : https://www.sammobile.com/news/samsung-working-fix-whatsapp-dual-messenger-file-sharing-issue/amp/

If my comment helped you in any way, please consider hitting the 3 dot menu and accepting my answer as a solution.

Thanks 😊 😊