S20fe touch issues

[dpk2905]

Hi, for the past few days I am experiencing continuous touch issues on my phone.

All of a sudden the whole touch screen becomes irresponsible. But the whatever app I am on keeps working, face detection works fine too.

Also I am unable to swipe down the notification panel when using YouTube in portrait mode. Also attached a video of the diagnostic touch where one grid is not getting filled. Anyone has the same issue ?

[iamMUKESH]

I think touch is gone, replace krwani pdegi, goto service care, they will guide you better

[dpk2905]

Update : touch works when I do a force restart and again stops working the next day or same day

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Remove the screen protectors and cover from the device once and check the issue after restarting the device.

Kindly check if the device's touch screen is physically damaged: The phone touch screen could stop working due to physical damage.

Physical damage: The touch screen is broken or damaged. High temperature, cold, moisture, magnets, and static electricity can all damage the touchscreen of Android phones. If your screen is damaged, you need to carry your device with its ''original accessories'' to the ''Samsung authorized service center''.
If your screen is not damaged, Restart the phone by pressing the Power button and then tap on Restart.
Note: If you use the Fingerprint security feature, the phone will require your backup password to unlock after rebooting.
How to restart the device: Press & hold the power key> Restart> Tap again to Restart.

Kindly check if you are using a memory card on your device.
If you are using the memory card on your device. we will advise you to safely remove it from your device. For this follow the below steps:

Step 1: Before removing the memory card, first, unmount it for safe removal.
On the Home screen, tap Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount. Insert the ejection pin into the hole on the tray to loosen the tray.
Note: Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

Step2: Pull out the tray gently from the tray slot.
Step 3: Remove the memory card.
Step4: Insert the tray back into the tray slot

Note: Please ensure that the memory card is not removed while the device is transferring or accessing information. Doing so can cause data to be lost or corrupted or damage to the memory card or device.
Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Isahagalaxya34]

Did you get the issue fixed?