Original topic:

S20 very poor Mobile

(Topic created on: 04-14-2020 07:49 AM)
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kashish201
Active Level 6
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Galaxy S
Android Authority Users report autofocus, heating problems with Exynos Galaxy S20 ... 
1 Comment
CS_member7
Active Level 6
Galaxy S

Dear Samsung member,

 

Greetings from Samsung Customer Support!

 

Be assured below given steps would help you out to solve the issue regarding heating issue :-
1) Turn off WI-FI, GPS, Bluetooth etc :-swipe down the notification panel > Turn off WI-FI, GPS, Bluetooth, and other connectivity features,
2) Decrease the screen brightness:- Decrease it from notification panel.
3) Close background running apps,

 

For camera issue follow the below steps:-
1) Check physical condition of your camera lens.
2) Please check there is no laminated or tempered glass pasted on camera.
3) Reset camera settings:-Camera > Settings > Reset settings > Reset.

 

If issue still persist please do send the log file via, Samsung member > Get help > Send feedback > Error reports > Select Symptom category. So that we can provide you the better assistance.(Note:-You are requested to send it within 15 minutes of problem occur).

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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