Original topic:

S20 plus display issue vertical purple line

(Topic created on: 01-08-2024 08:32 AM)
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ahdwahib
Active Level 1
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Galaxy S
Saw many post regarding the same issue I am facing. 
after last update and after couple of hours I start to get a purple vertical line on my display.
Now I am sure samsung will reply please visit nearest service center to check
Now when u go they will let u pay cuz its out of warranty while its not ur mistake and u have to pay for a repair u didn't cause the damage
And the cost of the screen its the same amount of buying a new phone.
I guess it's time to move loyalty to a new mobile brand after many years.
4 Comments
jant_p
Active Level 1
Galaxy S

Totally agree. I had the same issue last year and I had no choice but to replace the LCD. We all knew the reason why this happened but the service center won't even bother explaining this isse to you, automatically they just assume you will pay for it. The saddest part of replacing the LCD, you won't even get any warranty/insurance.

Samsung_specialist
Community Manager
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Galaxy S

Kindly visit the service center to check the lines issue on his phone's display. However, Samsung's warranty covers only the manufactured defects within the warranty period which is 1 year from the date of purchase. https://www.samsung.com/ae/support/warranty/

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ahdwahib
Active Level 1
Galaxy S
As I mentioned in my post, please visit the service center to pay for damage I didn't cause or make
U can search for this issue ull find alot of post like that
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Samsung_specialist
Community Manager
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Galaxy S

The warranty covers the manufacturing issues, and any physical damages are not covered under warranty, so the lines are not covered.

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