Original topic:

S20 heating up

(Topic created on: 10-25-2020 01:06 PM)
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Samsung_rsIVF2T
Beginner Level 3
Options
Galaxy S

Is anyone also facing heating issues on S20.

I am facing heating on doing anything even on watching videos on youtube for sometime or shooting a video

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2 Comments
Abhimanyu24
Active Level 6
Galaxy S
Thats the power of Exynos 990
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cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. Please be assured and to resolve "Overheating" issue please follow the below given step:-


> Close background running apps and uninstall the unnecessary apps.


For more details follow the instructions provided in the link given below:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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