Original topic:

S20 WiFi shows "Connected without Internet" when Bluetooth is on or Connected

(Topic created on: 03-09-2020 12:17 AM)
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Timesking
Active Level 3
Options
Galaxy S
Folks,
I Come from S8 and I recently upgraded to S20.
I had this same problem with my S8 which is not resolved till now. Now I see this problem with S20 also. 
S20 Bluetooth when connected to my JBL wireless earphobes, when I watch some video on YouTube, WiFi  shows like "Connected without Internet". This happens while scrolling through videos or what watch some video. Suddenly WiFi isn't connected. 
This is bothering me. 
Is anyone else facing this issue? 
It's just been 3 days since I purchased this phone. 

17 Comments
khan69
Active Level 8
Galaxy S
is the phone worth the amount?
Jfamer02
Beginner Level 3
Galaxy S

I guess it depends on where you buy it from. Every since my payment are finished I have had trouble with this phone. Initially I was a big fan of Samsung. I have a great TV.  But I am disappointed in this Samsung  S20+ G5.

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_007
Expert Level 4
Galaxy S

Check your internet service provider.Or simply check the same wifi on other phone.Maybe its due to slow internet.(exclamation mark in wifi icon means your internet is very slow or not connected at all).

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Timesking
Active Level 3
Galaxy S
Hi, there are 4 others I checked with device connected to Bluetooth device they all work fine. I restarted my router, I reset my network settings in phone. Still no luck!
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_007
Expert Level 4
Galaxy S

Then maybe its due to wifi and bluetooth interference(wifi and blutooth uses same 2.4Ghz frequency which can interfere with each other).So,try to connect your phone with a 5Ghz wifi network.(set router to 5Ghz band if its a dual band router)

More info about interference-

https://www.codejourney.net/2017/04/wifi-and-bluetooth-interference-diagnosing-and-fixing/

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DavidM
Beginner Level 2
Galaxy S

Just wanted to say this fixed my problem. 9 Months later apparently it's still an issue with Samsung S20. I turned off my 2.4Ghz frequency and haven't had instability issues since.

Restarting Router did not work.
Restarting Phone did not work.
Resetting Wi-FI settings did not work.
Clear phone cache did not work.

Timesking
Active Level 3
Galaxy S
My wife has one plus 7T, my Bluetooth with her phone along with WiFi works perfectly. I really thought S20 I wouldn't face any such problem.
Anyways.. I tried changing channels as suggested in article, still now relief..
Only option left is to bring a 5Ghz router.
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Timesking
Active Level 3
Galaxy S
I checked connecting to 5GHz router, it's works.
So technically this is a bug in S20 phones that Bluetooth devices connected with WiFi router being 2.4GHz, WiFi doesn't work!!
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Samsung_Support5
Moderator
Moderator
Options
Galaxy S

Hi there,

 

Please follow the below mentioned step to resolve the issue:

>Perform Interactive checks through Samsung Members app (Samsung Member> Get Help> Interactive checks->wi fi ).
> Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.
>Once try to connect with any other router.
For further assistance, register your concern in the Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

 

Regards,

Team Samsung Members

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