Original topic:

S20 Ultra Exynos Version Charging Issues

(Topic created on: 05-02-2020 11:32 PM)
350 Views
vamsiexplores
Active Level 1
Options
Galaxy S
#GalaxyS20Ultra EXYNOS Version

15:57 - 3% battery
16:12 - 15% ( After 15 min)
16:27 - 32% ( After 30 min
16:42 - 45% ( After 45 min
16:57 - 59% ( After 60 min

Charger brick used : 45W

Anyone facing this issue 👀 Usually it took 55mina to full charge..... Now it is more than 2 hours 

 I'm guessing something broken with recent software update! 



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10 Comments
vamsiexplores
Active Level 1
Galaxy S
Everything is Turned on as far as enabling Fast charging & Super Fast charging
driq
Active Level 7
Galaxy S
There's dirt inside the charging/usb port. Turn off phone. Clean it with a toothbrush and a drop of aftershave/alcohol. Look with a flashlight if there is any large particle stuck inside. If there is, remove with a needle/pin. It always solves the issue.
Galaxy S
bhai bahut gehrai se dekhe ho
immi007
Expert Level 5
Galaxy S
the recent update had slowed the charging speed bhai.

Sam's acknowledged this and will fix it in next software update.
0 Likes
User28
Active Level 9
Galaxy S
Bro...whats the theme you are using?
0 Likes
vamsiexplores
Active Level 1
Galaxy S
Nothing bro.... That's a wallpaper
0 Likes
User28
Active Level 9
Galaxy S
Bro ..can you provide the link?
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cs_member9
Active Level 7
Galaxy S

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly follow the below mentioned step to improve the performance of the device:

 

1.Close background running apps when not using them.

2.Avoid usage of mobile phone during charging: avoid the usage of the mobile phone while charging.

 

If the issue still persists, kindly attach the log file and send it to us in the Samsung member application (attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file for any issue

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes
Deepak_1994
Active Level 4
Galaxy S

Close all background running apps when u r not using them.

0 Likes