S20 Ultra 120hz Refresh rate

[TheOriginalA]

Hi everyone. From this morning i woke up and my 120hz refresh rate on my S20 Ultra doesn't seem to be working properly. It works for a little and then slows down to 60hz regardless of the setting being at 120hz. It feels like it happens when the phone is slightly hot, even though all I'm using is social media and no high performance apps.

Can someone let me know if they are experiencing the same problem

[Maps_sam07 · Accepted solution]

Hi

Kindly provide more information related to your query and please advise what error message are you getting?

Please also provide a screen shot of the error.

These details will help us properly understand the situation you are facing, and allow us to offer the support you need.

[TheOriginalA]

Hi there!

There is no error message what so ever. with the 120hz refresh rate enabled, when the phone is warm from usage, it begins to lag and feel like 60hz. when this happened, I switched back to 60hz and it felt exactly the same. then I switched back to 120hz and no change. once the phone cooled down it went back to normal

[Maps_sam07 · Accepted solution]

Please reset the device settings: Settings>> General Management>> Reset>> Reset Settings. 

[Maps_sam07]

Please also provide us with your details so we can escalate this problem further 

Name, Surname, Contact details phone model and serial number.