S20+ Refresh rate not working on heating

[sanjeet1]

Have anyone noticed, refresh rate not works when mobile is in heating state. While playing games like pubg, mobile heats a lot, refresh rate also not give you smoother experience.

[Anonymous]

thats odd 

[anupagrawal]

yeah..mine too..the device starts to throttle

[Anonymous]

this is due to Exynos  chip

https://www.change.org/p/samsung-stop-selling-us-inferior-exynos-phones

sign this

[niri1]

yes I am also facing this issue

[Abhilakshya]

Yes, I am also facing the same issue. This phone is either not properly optimized for gaming or the chipset is just horrendous.

[sanjeet1]

Is there any possibility, this will fix in future or any upcoming update?

[Abhilakshya]

Hoping for the same, otherwise it's a total trash.

[sanjeet1]

Yeah, 74k we just wasted on **bleep** brand.

[cs_member9]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Kindly follow the below mentioned step to improve the performance of the device:

1.Turn off Wi-Fi, GPS, Bluetooth etc: Swipe the notification panel>Turn off Wi-Fi,Bluetooth, and other connectivity features when not using them.

2.Usage of mobile phone when charging: We recommend you to avoid usage of mobile phone while charging.

For further details please  click on the mentioned link: https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

If the issue still persists, kindly attach the log file and send it to us in the Samsung member application (attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file for any issue

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support