Original topic:

S20 Plus

(Topic created on: 06-17-2020 12:01 PM)
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Jinggong
Beginner Level 2
Options
Galaxy S

My phone start to get very hot after the recent update. 

 

I only used my phone to play game for around 10 mins, and it is very hot. Felt like it going to explode. 

 

Anyone facing the same issue ? The phone is still working fine before the update. It still get warm, but this time the phone get hot !!

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5 Comments
satishnambiar
Active Level 6
Galaxy S
It is normal for a phone to heat up from prolonged and extensive usage. The same thing when it’s charging. These however are deemed as normal circumstances as the device cools down after it’s turned off or left idle for a certain period of time. The normal operating temperature of a smartphone is typically between 37-43 degrees Celsius, or 98.6-109.4 degrees Fahrenheit. Beyond this range, it can be considered overheating. 
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satishnambiar
Active Level 6
Galaxy S
Do a" WIPE CATCH PARTITION " after every software update it will wipe old software's catch file and data which is not usefull and keepon disturbing new software activities.Then see your phone give it some time to set it self may be some days.
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Mesbah3575
Active Level 8
Galaxy S
May update is best...No issues till now
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MOHAN6642
Active Level 7
Galaxy S
DEAR FRIENDS, 


I HAVE PURCHASED SAMSUNG M30S MOBILE.


THIS MOBILE SIGNAL RECEPTION IS VERY WEEK. CONFIRMLY I WILL BET SAMSUNG TECHNICAL PEOPLE ALSO WITH 100000/_ REGARDING SIGNAL RECEPTION IS WEAKER THAN OTHER MOBILES LIKE XIAOMI, REALME LIKE CHINESE MOBILES. DONT PURCHASE THIS MOBILES . THEY ARE PROVIDING THEIR ' EXYNOS ' WORST PERFORMING PROCESSORS. THIS IS REAL WHAT I AM TELLING .  BELOW I HAVE GIVEN SIMPLE EXAMPLE FOR YOU.


FOR SAMSUNG S20 MOBILE , THEY ARE PROVIDING THEIR WORST 'EXYNOS' PROCESSORS IN INDIA , FOR THE SAME MOBILE IN AMERICA THEY ARE PROVIDING BEST SNAPDRAGON 865 PROCEESOR . EVEN THEIR KOREAN PEOPLE ALSO HATED THE SAMSUNG 'EXYNOS' PROCESSOR PERFORMANCE IN ' SAMSUNG S20 ' MOBILE. 


AND THEIR SERVICE ALSO VERY WORST. TODAY I VISITED THEIR SERVICE CENTRE  TO RECTIFY THE CHARGING PORT PROBLEM  , HE TOLD THAT IT WILL TAKE ONE WEEK TO 10 DAYS TO RECTIFY THE PROBLEM . THIS IS A SMALL PROBLEM .  I TOLD HIM TAKE THE COMPLAINT , AND GIVE MY MOBILE BACK , AFTER ONE WEEK   I WILL COME AND I WILL GIVE THE MOBILE AND RECTIFY THE MOBILE WITH NEW PART . HE REFUSED FOR THE SAME . REGARDING THIS ALSO I CALLED THEIR CUSTOMER CARE , THEY ARE NOT ABLE TO TELL WHERE THE PART AVAILABLE TO THE NEAREST SERVICE CENTRE IN GUNTUR DISTRICT. 


OTHER COMPANIES ARE DOING SMALL PROBLEMS WITH IN ONE DAY. BUT SAMSUNG IS TAKING 10 DAYS . THIS MUCH OF WORST THEY ARE DOING SERVICE. 


THEY ARE RELEASING NUMBER OF MODELS WITH SAME PROCESSOR 'EXYNOS 9611' BUT NOT MAINTAINING PROPER SPARE PARTS AT THEIR SERVICE CENTERS . THEIR SERVICE CENTER PEOPLE ARE BEHAVING LIKE GAZITTED OFFICERS. FIRST OF ALL THIS IS THE MAIN PROBLEM WITH SAMSUNG.

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Samsung_Support3
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!


We apologies for your inconvenience. Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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