Dhruven
Beginner Level 2

I am using S20 plus since 30/11/2020 before then I had iphone. when I started this phone it was warm already, immediately I called customer care and as per their instruction I reset all settings and update latest software. for few days it was running ok. but recently same problem occur and battery life is also decrease. Again I update to its latest version but this time I still have same heating issue. Specially when I record video for more than 30 seconds and phone gets stop and asked me to let it cool. 

 

I regret that I switched from Iphone to Samsung. 

 

 

 

 

9 Comments
Shoumikkumbhakar
Active Level 8
exynos variant right?
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Its his unit issue. Im having same variant, i dont have any issues, nor i havent seen any force closing and warnings. After Jan update, it doesn't even warm up, thats in 120hz
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yes Samsung's silicon is really inconsistent
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SouvikDas
Active Level 5
you should never switch iphone to Samsung
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it's not that great as compared to iphone
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Notadeveloper
Active Level 6
Not facing it here. Idk where you guys see these issues. Never seen any temperature warning or apps closing since the day i got this device . Device used to get warm, but it got fixed for me with January update. Now device doesn't warm up unless you record 4K, and higher res videos. Even my old oneplus used to warm up while shooting 4K. So its natural. Prolly your unit issue. I got mine in October start. Battery life is pretty decent on mine. In heavy usage with some gaming i can easily cross 6hrs sot. And in normal usage without gaming. Crossing 7hrs 45 mins. Using 120hz always. Prolly those who facing such issues have something fckd up in their side or unit
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Notadeveloper
Active Level 6
Here is the battery life im getting on heavy usage with some gaming. Here i played very less of cod. But some days i play 1 hr still. It doesn't go below 5.5 and 6hrs.

Screenshot_20210124-084221_Device care_22723.jpg

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Samsung_Support1
Moderator
Moderator

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Ragevee
Active Level 1
Same thing here.. waste of money
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