Original topic:

S20 Plus - Not receiving incoming calls

(Topic created on: 05-22-2020 02:40 PM)
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ManjuPrasad
Active Level 1
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Galaxy S
Hi, I bought S20 plus few days back, the issue is I am not getting any incoming calls from anyone.. but I can make calls, receiving sms, can use mobile data etc. How can I sort out this issue, if any one knows please advice

3 Comments
MohammedSijah
Expert Level 1
Galaxy S

How did you notice the problem? What it says to the caller during the call? 

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ManjuPrasad
Active Level 1
Galaxy S
I tried to call from another number to my S20 plus, then I came to know that calls are not connecting even the mobile was switched on. I can hear that " the person is not available " or "mobile switched off "
MohammedSijah
Expert Level 1
Galaxy S
I think this is an issue to be reported to your service provider. I have seen some S20 users posting similar complaints. Any way switching to 3g may solve your issue temporarily.
Goto settings>connections>mobile networks>Network mode.
Select 3g only.
Thank you.
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