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12-08-2020 08:42 AM (Last edited 12-08-2020 08:48 AM ) in
Galaxy SS20+ Model No: SM-G985F/DS
Baseband Version: G985FXXUSCTKF
Just this morning I got the latest update of Android 11 along with One UI 3.0. The update has brought lots of futures for the phone. But I noticed my fingerprint is not working anymore. I mean the Fingerprint animation is not displayed in the lock screen. I deleted the Fingerprint, added a new one successfully and still it won't show in my lock screen. Always On display is ON, Fingerprint animation is ON, Always show Fingerprint also ON.
I'm not sure this is something related to a new settings and I'm not seeing it or it must be a bug. Please help.
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12-08-2020 09:56 AM (Last edited 12-08-2020 10:00 AM ) in
Galaxy Sunder show fingerprint icon set show icon when screen is off to on always on display..
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12-11-2020 10:08 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
We are sorry for the inconvenience caused to you. We request you to kindly send us the error log file along with the Video or Screen-shots within 15 minutes of issue occurrence through error report section from Samsung Member Application:- Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report. As this will help us to further investigate and resolve your concern.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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12-22-2020 09:04 AM in
Galaxy SMy fingerprint sensor is working after the update, but is far less accurate. I have to retry three to four times on average.
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02-10-2021 11:10 PM in
Galaxy SSame here, got the v11 update on my S10e end of Jan and its been inconsistent. Sometimes I have to retry a few times, even if my thumb is completely dry. Never had this problem before.
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02-26-2021 06:59 AM in
Galaxy SNote10+ and I also have very poor fingerprint recognition experience.
Often times I'll try 5x before it locks me out and I have to use my pin.
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03-08-2021 08:37 PM in
Galaxy Shas any fix been identified? I just received android 11, and now fingerprints arent working. I tried to delete the fingerprint and then re add it. After about 42%, it says that i need to cover the whole sensor. Which I am doing. At that point, it stops identifying, basically stuck with the same message. Screen is clean, hands are clean. I did this, as apps were no longer working with fingerprint
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03-21-2021 04:13 PM in
Galaxy SSame on Galaxy A51 w/ Android 11
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05-04-2021 06:40 PM in
Galaxy S- Mark as New
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07-08-2021 07:34 PM in
Galaxy SSame here still after months following update. Was there ever fixed for this?