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07-22-2021 08:24 PM (Last edited 07-22-2021 09:02 PM ) in
Galaxy SAtlast! after 6 months of Visiting Service Centre and Contacting Customer Service through Phone and lot of Mailing. They Finally have Refunded full amount that i paid for S20 FE Exynos.
Over HEATING ISSUE !!!
They replaced me a new device which again had the same Over heating, Auto Restart, Battery Draining issues. So They tried to resolve by replacing Chipset, Board and battery. But they could never resolve the S20 FE heating issue.
So atlast they Refunded me as a DD to my account. Which i encashed to my account yesterday.
After facing so much trouble for last 6 months and the way they treated their customer , i think they should have given a compensation.
The poor support and experience with samsung still frustrating me. They should never do this to anyone.
If you Have a S20 FE please try the below steps.
Heating Issue Test : Open Camera Go to More options.
Choose AR Doodles
Start Recording and Draw on the screen
Within 5 minutes the app will be automatically closed due to heating.
(This is just a simple method to show the issue with a built in app)
Also Samsung Dex , Gaming , Android Auto , Other third party apps are also closed automatically due to heating.
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07-22-2021 08:26 PM in
Galaxy S- Mark as New
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07-22-2021 08:35 PM (Last edited 07-22-2021 08:36 PM ) in
Galaxy SActually i bought Xiaomi Mi 11X.
And believe me. It's so much better in performance.
It's a bad camera , but the performance and battery life makes up for that.
S20 FE can never be this smooth. I have felt S20 FE struggling to keep up on some simple day to day tasks sometimes.(Turning on mobile data can sometime make the device sluggish for a few seconds on S20 FE).
S20 FE was Automatically restarting in the middle of doing something. That's something we can't accept from any phone.
And with Mi 11X there's nothing fancy about it. But it's RELIABLE. NEVER AUTO RESTARTED or OVER HEATED. (Moreover it's a lot cheaper)
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07-22-2021 08:39 PM in
Galaxy S- Mark as New
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07-22-2021 08:34 PM in
Galaxy S- Mark as New
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07-22-2021 08:38 PM in
Galaxy SNever Buy an Exynos device.
Snapdragon versions maybe.
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07-22-2021 09:11 PM in
Galaxy S- Mark as New
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07-22-2021 09:56 PM in
Galaxy STry mailing service head
servicehead.in@samsung.com
If not resolved try CEO mail.
https://www.samsung.com/in/support/email-the-ceo/
Scroll down to mail CEO
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07-23-2021 04:11 AM (Last edited 07-23-2021 04:12 AM ) in
Galaxy S- Mark as New
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07-23-2021 02:30 PM in
Galaxy SFull box with phone returned to them