We are very sorry for the inconvenience caused to you, please be assured and to resolve "charging" issue kindly follow the given below steps:-
1. Safe mode:-Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key. Note :-To exit safe mode restart the device .
2. Check charger functionality:-Request you to check the charger functionality with a different device or try to charge the same device with a different charger.
Tap on Settings>Tap on General Management>Tap on Reset.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with Screen-shots(time taken to charge). This will help us to further investigate and resolve your concern. Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
