Original topic:

S10 plus Youtube

(Topic created on: 09-11-2020 11:19 PM)
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Moshiur
Active Level 5
Options
Galaxy S
While Watching youtube video sometimes I cannot hear audio then I cancel the video and play it again and I can hear the audio. Is it youtube problem or phone problem ?
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7 Comments
AshwinV
Active Level 4
Galaxy S
Try clearing YouTube's data.

Go to Settings > Apps > Youtube, then go to Storage and below you should see Clear Data option. Tap on it then run YouTube again and check if the problem is solved.
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Moshiur
Active Level 5
Galaxy S
tried it bro. not every time but in some videos.
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AshwinV
Active Level 4
Galaxy S
Youtube side problem, happens some time due to BW issues. If the problem is getting too frequent, try emailing the google dev and see what they say about it.
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TXPnPayboy
Active Level 6
Galaxy S
maybe update problem bro
just check it if the software update is up to date
otherwise it would be video problem
because I till now I hadn't have that experience with youtube
and pls vote these posts in photographycontest
plsssss
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TXPnPayboy
Active Level 6
Galaxy S
if u found my post informative pls accept solution
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Samsung_Support3
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Please make sure your app is up-to-date. 

 

* Check app cache: Clear cache memory of a particular application : Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Moshiur
Active Level 5
Galaxy S
I did those stesps but did not work. But youtube released their last update and now the problem is gone.
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