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06-30-2021 06:12 PM in
Galaxy SSine last weeks update I can no longer access internet when using data. Its fine on wifi. It shows no data connection when connecting to google or samsung internet along with social media accounts and email but fine with some applications like banking etc.
Has anyone else had the same issue? A couple of people i work with have also had the same. Sim works fine in another phone so assuming some glitch in the update?
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06-30-2021 06:20 PM in
Galaxy Sgo to settings >>general management >>reset >>reset network settings
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06-30-2021 06:51 PM in
Galaxy SAlready done that and still no joy. Have also cleared cache and still no joy. Assuming i need a full factory reset but trying to avoid it.
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06-30-2021 07:42 PM in
Galaxy Sthen try backup and reset
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06-30-2021 07:49 PM in
Galaxy S- Mark as New
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07-03-2021 11:41 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Note. please attach the error log file within 15 minutes of the error occurred.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
