Original topic:

S10 getting unlocked in pocket and making call.

(Topic created on: 10-04-2020 11:43 AM)
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_sarcastic_ali_
Active Level 3
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Galaxy S
The device( galaxy S10) keeps getting unlocked while in pocket with accidental touches leading into making calls from inside of pocket. Also opening multiple apps and sharing links from within the apps. I have a fingerprint unlock method enabled. I just simply can't understand how the device gets unlocked in pocket without my fingerprint inside the pocket. And the calls that are being made are from call app and not emergency call function that is provided on lockscreen. I've tried disabling double tap to wake gesture for preventing such incidents, still the problem persists. And it is creating a lot of problems. The device simply keeps getting unlocked.
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9 Comments
Galaxy S
Turn on "Accidental Touch protection".

You can find it under Settings> Display and scroll down to find Accidental Touch Protection and turn it on.

If this solved/helped with your query "Accept as solution" will be appreciated.
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Galaxy S
It is already enabled
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døpedædə
Active Level 8
Galaxy S
see for this option...this would be turned on ...simply turn it off
Galaxy S
smart lock is off
døpedædə
Active Level 8
Galaxy S
then only factory reset is the last option...
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TimonN
Expert Level 3
Galaxy S
Yes, that's it.
But do it as this is big security issue.
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TimonN
Expert Level 3
Galaxy S
I think most things you have already checked.
But check if by any chance you have enabled smart lock?
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Galaxy S
smart lock is off
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Samsung_Support3
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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