Vinothkumar_T
Beginner Level 2
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11-16-2019 01:40 PM (Last edited 11-16-2019 02:23 PM ) in
Galaxy S
Hi,

I'm using Galaxy S10. I'm having a problem with biometric reader.
Most of the time fingerprint reader is not working.
I shows a error '' fingerprint sensor is not responding'.
After sometime (30 seconds approx) again it starts working.
60/100 unlocks I'm facing this issue. I'm having this issue only with the lock screen. In other apps it works most of the time.
I did factory reset, flashed os in service center, cleared Cache and added fingerprint again. Still, same issue.
I'm using Android 9, not updated to beta yet.
Fingerprint Version: 2.0.25.21(updated to latest)
If anyone faced similar issue, please help me out.
Thanks,
Vinoth
3 Comments
Abhy
★★
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11-16-2019 01:52 PM in
Galaxy S
I suggest u remove the screen guard
or if ur not using screen guard than pls wait for the android 10 update...it fixes the fingerprint issue
or if ur not using screen guard than pls wait for the android 10 update...it fixes the fingerprint issue
Vinothkumar_T
Beginner Level 2
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11-16-2019 02:25 PM in
Galaxy S
I've tried that also. Still same.
Yeah. I hope they solve this issue in 10
Yeah. I hope they solve this issue in 10
Ravi0883
Expert Level 5
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11-16-2019 07:25 PM in
Galaxy S
Use original Samsung screen protector
