Original topic:

S10 Lite USB C headphone issue

(Topic created on: 05-30-2020 04:29 PM)
787 Views
Aravind1912
Active Level 3
Options
Galaxy S
When I tried to plug the USB c headset it shows USB device plugged and doesn't recognize as headphone. I have to remove multiple times and plug again to get detected. 
3 Comments
Galaxy S
same problem but only sometimes..i think it's an software glitch & may resolve after new upadate.
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "Headphones" issue kindly follow the given below steps:

 

1) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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kanna25896
Active Level 2
Galaxy S
check the adapter first...Samsung devices only compatible with DAC enabled adapters you can buy one in Samsung store
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