Original topic:

S10 Lite- Call Answering Issue

(Topic created on: 05-20-2020 09:02 PM)
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Chadz
Active Level 3
Options
Galaxy S
UPDATE: many users are facing this issue on Airtel WiFi calling mode. I also use it on airtel WiFi calling mode due to poor signal at my home. I am not sure who will issue a fix, Airtel or Samsung ?


Hello, 

when I try to answer incoming calls on my S10 lite, the phone screen hangs. And then after few seconds the call is automatically disconnected. Anyone else faced this issue? Basically I cannot answer calls and everytime I have to call back. 

1. Incoming call 
2. I slide the green button to answer the call 
3. Phone screen hangs 
4. Call automatically gets disconnected in few seconds. 


image


What is the resolution for this issue ?
7 Comments
Anonymous
Not applicable
Galaxy S

clear the phone camera app 

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Anonymous
Not applicable
Galaxy S

and also check the sim card settings 

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A00N
Active Level 5
Galaxy S
Give UI permissions, then restart.
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Chadz
Active Level 3
Galaxy S
how to give ui permission ? basically 1 percent of the time call gets picked up, rest 99 percent times the phone screen hands and call gets cut.
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A00N
Active Level 5
Galaxy S
Settings > Apps > One UI home > permissions
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Chadz
Active Level 3
Galaxy S
Update: many users are facing this issue on Airtel WiFi calling mode. I also use it on airtel WiFi calling mode due to poor signal at my home. I am not sure who will issue a fix, Airtel or Samsung ?
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Samsung_Support3
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

 

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Check app cache:-
Clear cache memory of a particular application : Setting >Apps >Now pick the app. For example 'Phone' >Storage >Clear Cache.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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