My facebool app not working proper after 16 update.i give request to anyone my app display page flicker.any one facing the issue? Pls tell me solution i tried many options
Thank you for reaching out to us. We understand that you are experiencing issues with the Facebook app flickering on your device after the recent 16 update. We apologize for the inconvenience this has caused.
It seems that the issue might be related to a compatibility or software conflict following the update. To help resolve this issue, please try the following steps:
Clear Cache and Data of the Facebook App:
Go to Settings > Apps > Facebook > Storage.
Tap on Clear Cache and then Clear Data. Please note that clearing data will log you out of the app, so you may need to log in again.
Update the Facebook App:
Ensure that you are using the latest version of the Facebook app by checking for updates in the Google Play Store or Galaxy Store.
Reinstall the Facebook App:
Uninstall the Facebook app from your device.
Reinstall it by downloading it again from the Galaxy Store.
Check for System Update:
Go to Settings > Software Update > Download and Install to ensure your device has the latest system updates.
Try Safe Mode:
Boot your device in Safe Mode to see if any third-party apps are causing conflicts with the Facebook app.
To do this, press and hold the power button, then tap and hold Power Off until the Safe Mode option appears.
If the issue persists after trying these steps, please provide us with more details such as the device model and any specific error messages you are seeing, so we can further assist you.
We appreciate your patience and are committed to resolving the issue as soon as possible.
Thank you for your response and for confirming that you have attempted the initial troubleshooting steps.
As the flickering persists even after reinstalling the application and checking for system updates, we would like to investigate this further to determine if the issue is related to the specific software build or a hardware interaction. Please follow these additional steps:
Samsung Members Diagnostics: Open the Samsung Members app, go to Support > View Tests, and run a diagnostic on the "Display" and "Sensors" to ensure the hardware is functioning correctly.
Error Reporting: If the tests pass, please send us a direct system log. Immediately after the flickering occurs, open the Samsung Members app > Support > Send Feedback > Error Reports. Please attach a video recording of the flickering and ensure "Send system log data" is checked.
Display Settings Check: Please ensure that "Adaptive Brightness" and "Eye Comfort Shield" are temporarily disabled in your Display settings to see if the flickering is triggered by these automated features.
To assist you more accurately, please provide your Device Model and the current Baseband version (found in Settings > About Phone > Software Information).
