Original topic:

S 21 Ultra update

(Topic created on: 4 weeks ago)
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Hashira23
Active Level 1
Options
Galaxy S
I updated my 21 ultra but now the screen isn't responding but the S Pen works. Any suggestions please

I just got the screen replaced. 
7 Comments
Zammi
Active Level 9
Galaxy S
Try to uninstall Google app from Play Store and restart the phone.
Update the Google app again from Play Store.

If it doesn't work, you will have to
backup the phone and then do a factory reset.
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Hashira23
Active Level 1
Galaxy S
Didn't work unfortunately for me
Thanks
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Zammi
Active Level 9
Galaxy S
Even after factory reset?
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Hashira23
Active Level 1
Galaxy S
Yes even after the factory reset
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AhamedAnash
Active Level 2
Galaxy S
Today I updates the s21 ultra to U6.1 and it's not working but spen works
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Hashira23
Active Level 1
Galaxy S
Unfortunately, it's the very same issue I'm facing (typing with the s pen rn)
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Samsung_specialist
Community Manager
Options
Galaxy S

Hello, We understand how frustrating it is when the touchscreen of the phone is not responding correctly.

There are some simple ways to get the touchscreen working again when it’s frozen, unresponsive, or acting funny. Here are some troubleshooting steps to assist you with your phone touchscreen issues https://www.samsung.com/ae/support/mobile-devices/what-to-do-if-your-touch-screen-is-not-working-pro...

If the issue persists after performing the steps, we request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link:  https://www.samsung.com/ae/support/service-center/  

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