Ringtone error

[Members_s6gNSbt]

Hello everyone, 

I need help. I had applied a theme 2 months back which had a ringtone too..let me tell you that the theme was on trial for 10 mins. After 10 mins of the trial the theme went back to the default theme and then the ringtone did not set back to the default galaxy bells, instead went on beep ringtone. I tried setting the ringtone to galaxy bells, other inbuilt ringtone, even custom ones from the phon

 

e media but it goes back to the beep ringtone the next day. I reset the settings of the phone still no luck. I also reset the phone and set all settings again still getting the same problem. I also restarted the phone in safe mode and changed the ringtone to galaxy bells and then turned off safe mode. But nothing seems to work. Please if someone has faced this issue or have any other ideas what should I do plz help. I am frustrated with my phone ringing in beeps it's very irritating. I am attaching a screenshot to explain what my issue is. Thanks 

[Wodehouse]

Can you see "Galaxy bells" in the options ?. If yes then this ring tone is corrupted.
You can download the "Galaxy Bells" ringtone from PHONEKY, a website that offers a wide range of free ringtones for mobile phones. They have different versions of the ringtone available, including the original and chillout/ambient styles.

To download the ringtone, simply visit the PHONEKY website, search for "Galaxy Bells" ringtone, and follow the download instructions. You can download the ringtone directly to your mobile phone or via computer.

If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots. Thank you 😊

[ABL2021SGFan]

But no ringtone is being set permanently.

[ABL2021SGFan]

Try downloading another theme.

[Wodehouse]

Try a factory reset. Backup before you do.

If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots. Thank you 😊

[Niiladri]

I must say that it is way too much irritating and frustrating at the same time. Please try the following and see if it helps or not :

1. Try installing another theme that comes with a ringtone and change to your desired ringtone before the trial gets over.
If it doesn't work, then it might have already created or left a bug in the system. In that case do the next steps:

2. Go to settings and then to Device Care
3. Select Maintenence Mode
4. Connect to Wi-Fi and select Cloud Backup (This gives you unlimited backup storage for 30 days)
5. Once the backup is done, do Factory Reset or update from service center which is what I'd have done.
6. After software update/factory reset, login with same Samsung Account and you'll get back every single data as it was!

Do let me know if it works or not

Thank you

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, you have already performed the all possible troubleshooting steps on your device still your issue not resoled yet, so we would request you kindly visit the service centre and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support