RM10
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11-17-2024 12:57 PM in
Galaxy S
5 Comments
ojwh
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11-17-2024 01:29 PM in
Galaxy S
Hello. Interesting. Can you send a feedback directly to Samsung from the Support tab. See screenshot. All the best.
RM10
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11-17-2024 01:42 PM in
Galaxy S
I have sent them once....but they seems to reply here only...
They cannot understand the problem when I sent a feedback 🙃
They cannot understand the problem when I sent a feedback 🙃
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11-17-2024 01:44 PM in
Galaxy S
Dear Valued Customer,
Thank you for patience for our update.
The logs shared to our engineers have no clear information related to the problem reported. If you still face the same problem, please replicate the issue and send to us again an error report with the logs. You may attach photos or videos of the problem also.
To send the device logs, please follow the below:
1. Long press Samsung Members icon on Apps screen and Tap Error reports
2. Tap OK on agreement popup for sending system log data
3. Select Symptom category
4. Describe problem in detail and SEND.
This is what they sent...
Thank you for patience for our update.
The logs shared to our engineers have no clear information related to the problem reported. If you still face the same problem, please replicate the issue and send to us again an error report with the logs. You may attach photos or videos of the problem also.
To send the device logs, please follow the below:
1. Long press Samsung Members icon on Apps screen and Tap Error reports
2. Tap OK on agreement popup for sending system log data
3. Select Symptom category
4. Describe problem in detail and SEND.
This is what they sent...
Samsung_special ist
Community Manager
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11-21-2024 08:15 AM in
Galaxy SThank you for your valuable feedback. We appreciate your suggestion. We'll share your request with the concerned team for future updates.
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11-21-2024 08:18 AM in
Galaxy S
Thank you, hopefully in the next update...