Replacement

[Ishika009]

As a user of the Samsung Galaxy S23FE, I am writing to express my dissatisfaction with the device I purchased from Flipkart on October 16th. Since last week, my phone has been experiencing frequent and unexpected restarts. Initially, these restarts occurred only when using the Instagram application, but have since expanded to include other applications, games, and even YouTube. Additionally, the phone hangs or exhibits bugs when accessing the quick panel, and there is a noticeable delay when exiting games or applications. The home screen wallpaper also experiences a delay in loading, and the time and battery indicators are not displaying correctly. These issues have persisted for the past two days and have significantly impacted my user experience.

In contrast, my friends who own the Samsung Galaxy S23EE and Samsung Galaxy S21 FE Exynos variants have not encountered any similar problems, despite using their devices extensively for gaming. This leads me to believe that the issues I am experiencing are the result of a manufacturing defect, and I kindly request a replacement device.

As a student relying on a scholarship, I saved diligently to purchase this phone with the expectation that it would last for several years without requiring replacement. However, the issues I have encountered within a month of purchase have left me deeply disappointed. Given Samsung's reputation for quality products, I had high hopes for the Samsung Galaxy S23FE, and I trust that you will promptly address this matter to my satisfaction. 

In fact, the nearby service center location is also invalid. I visited that city but could not find it. Inaccurate maps with incorrect information and locations were shared by the Samsung chat support team.

[Ishika009]

#Samsung @samsungindia

[IrshadFromSamsung]

Did you know Samsung Give 14 days Replacement Policy Kindly Visit Nearest Samsung ServiceCenter.

[Ishika009]

No

[Ishika009]

Now, 14 days over (the deadline), so I have to do something because this is a major issue. In October, I have exams, so I cannot visit my home, and that's why I cannot use my phone because it is a order from my brother phone and home address

[anandcisco]

Only Samsung guys can help you in this

[Ishika009]

Please help now I am totally confused and clueless

[IrshadFromSamsung]

After 14days Service Center Also Give Service but It's Repairable. Kindly Shot Video of issue than show ServiceCenter Engineers they give best Service.

[Ishika009]

Okay, I have captured some clips, but in gaming, I cannot capture. Can I show them live so they can understand better?

[Ishika009]

If there is a manufacturing issue, do they repair it? And is it chargeable or not?