Regarding charing

[hr1234567]

Somone from samsung or users of s24 ultra pls confirm that , Is there some kind of charging issue with s24 ultra. I have ols sam. 15w fast charger adapter , somtimes it takes so so much of time to charge my phone and for full charge it is showing 3hrs but i tested the charger with m31 it is absolutely fine .

 Note : i have been facing this issue since last update . Pls 🙏 someone help . Assist me 

Thanks 

[hr1234567]

Here you can see the charging time although the phone is nearly half charged .

[goodthings]

Kindly use only original Samsung adapter of 45 w and original cable and charge your's device in cool atmosphere also turn off internet during charging then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

If you are using a non-genuine Samsung charger, check the device charging by using another Samsung genuine charger. However, we do not recommend using any slow charger for charging Samsung devices. So, Kindly use a genuine Samsung charger for charging your device.

Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged, then kindly visit your nearest service center to get it replaced.

Check charger functionality with a different device or try to charge the same device with a different charger.

If the rating is 15W or above: Kindly try to charge the device in a non-inverter socket.

If you using a normal socket: As a safety measure Fast charging may not support, you while you are using the device hence, request you to keep the device idle and check the charging performance.
Note: Kindly open Device Care from settings > Battery > Please tap on three dots (more options) at the top right-hand side > Please select settings > Enable fast cable charging.
For Android 11: Kindly open Device Care from settings > tap on Battery > tap on More battery settings > Fast charging > Turn on.

Kindly follow the standard charging procedure. i.e. please charge the device in switched-off condition for 10 minutes.

Turn off Wi-Fi, GPS, Bluetooth, etc.
Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them: On the home screen swipe down the notification panel > Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

Kindly check if ''Multiple applications'' are running in the background of the device.

When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all the background running apps when not using them.

Avoid usage of mobile phones during charging. Usage of the mobile phone when charging may cause slow charging issues. So we recommend you avoid the usage of the mobile phone while charging.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[patelnimesh_29]

Yes even I have been facing the same issue after latest update. Fast charging no longer available. It's taking more time now for full charge.

[hr1234567]

Yeah i also feel so, that charging time issue is there. Recently when i connected my phone with charger i showed 1hr 20min on cable charging but after few minutes it started showing 3hr something charging time required for full charge. And i re-adjusted the charging pin to charging socket of my phone then again it was fine showed 1hr . My point is there is some issues related to charging from second last updates but customer support @csmember10 sent a long long advice for me . Huge amount of money for phone but updates started to make problems. This is not good.

[patelnimesh_29]

Fast charging not working on my mobile, what do I do to fix?

19/09, 7:33 am





Dear Mr. Patel,

In accordance with your respective concern, you are facing charging issue with your device. We would request you to please perform the below-mentioned steps to resolve the issue:

Step1: Check connectivity & charger functionality

1: Please check whether the charger cable and adapter is fixed well. Remove charging cable and reconnect with mobile phone properly.

2: Please check the charger functionality with a different device or try to charge the same device with a different charger.

-If different device charging with the same charger, it seems your charger is functioning.

Note: We recommend our customers to use only Samsung approved chargers, as 3rd party chargers with different output rating may cause errors in the device.

-If the device charging with different charger, it seems there is an issue with your charger, kindly check the physical condition of your charger for any damage.

-If damage: Issue might be because of the damage hence we request you to visit Samsung service center to get it replaced (Warranty not applicable).

-If not damage: As we have tried with all possible troubleshooting and issue has not been resolved. I request you to visit the nearby service center along with your mobile and charger for a detailed inspection.

Step2: Try to Charge the device: Kindly follow the standard charging procedure. i.e., please charge the device in switched off condition for 10 minutes.

Step3: If the issue still not resolved then Update device software. Samsung has released a new software update for your device to fix these bugs, follow the below steps: Setting >> Software update >> Check for Software update >> Download if available.

Step4: If the issue still persists then reset the phone, follow the below steps:

Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Remember google password before resetting the device because it required during initial setup. For reset google account password. If you do not remember then advise to reset (Forgot password) the Google account.
1: Open Gmail (https://accounts.google.com/servicelogin)
2: Select forgot password > Select "try another way" like mobile number, security question etc > Select Next > Enter a new password > Tap on Next.

Factory Reset: Setting > Backup and Reset > Factory data reset OR Settings > General Management > Reset > Factory data reset.

-For more troubleshooting steps, please copy the below-mentioned URL and paste it on your web browser:

https://www.samsung.com/in/support/mobile-devices/issues-with-wired-charging/:~:text=One%20of%20the%....

After performing the troubleshooting steps if the issue still persists, We request you to please visit the nearest Samsung service center, your device needs physical inspection, our service center team will check your device and provide you best possible solution.

For the nearest service center please visit this link:- https://www.samsung.com/in/support/service-center/

We have an additional service of Pick & Drop in some cities which will cost you only Rs.199. In this service your handset will be picked up from your doorstep and delivered to your doorstep after repair. If you wish to avail this service, I can check the availability of this service at your pin code for you. If you want to check the availability of pickup service in your area, please contact us with pin code.

Warm Regards,
Satyam Mishra
Samsung Customer Support

19/09, 9:33 am

[hr1234567]

Or else it would be better if the updates should be tested numerous times before sent

[patelnimesh_29]

Exactly. But I read some where this is an hardware issue because of latest update.... Mother board needs to be changed.. If it's true this is very bad.