Original topic:

Regarding S10 plus

(Topic created on: 12-05-2019 07:16 AM)
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skawade66
Active Level 3
Options
Galaxy S
After Update I have facing Secure folder error. When i use to open this application, application don't open . Kindly please fix this issue as soon as possible. 
#samsung #support
4 Comments
Galaxy S
Force Stop the Secure Folder And use it

After That if it's not working Hope will fix in future Updates
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Samsung_Support1
Moderator
Moderator
Options
Galaxy S

Hi there,

 

Please perform the following steps to resolve the issue:

1- Settings > apps > tap on 3 dots (Upper right corner) > reset app preferences.

2- Settings > apps > tap on 3 dots > show system apps > secure folder > storage > clear cache > go back > force stop.

3- Clear the RAM memory of device (Settings > Device care > Memory > Clean Now).

For further assistance, register your concern in the Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

 

Regards,

Team Samsung Members

 

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skawade66
Active Level 3
Galaxy S
its not working
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skawade66
Active Level 3
Galaxy S
i try it so many time but its not opening .. when i put passcode in box app will close and again show home schreen menu.
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