Redemption of Samsung S26 gift

[Matloob3]

Dear Samsung Customer Support,

I am writing to express my extreme disappointment and frustration regarding the non-delivery of my pre-booking gift associated with the purchase of my Samsung S26 Ultra.

I have been a loyal Samsung customer for many years and have always trusted the quality of your products and services. Based on that trust, I purchased the Samsung S26 Ultra approximately two months ago and redeemed the voucher for the free gift on the very same day of purchase. However, despite the passage of such a long period, I am still waiting to receive the promised gift.

What is even more disappointing is the response from your customer care team. On multiple occasions, I contacted your support representatives through chat, and each time I received the same ready-made response stating that the gift would be delivered “within a week.” I have contacted your support twice, with a gap of one week between each interaction, yet no meaningful update, tracking information, or resolution has been provided.

This kind of treatment is highly unacceptable from a global brand like Samsung. As a loyal customer who invested a significant amount in your flagship device, I expected professionalism, transparency, and timely fulfillment of promotional commitments. Unfortunately, my experience has been the complete opposite.

I request you to immediately look into this matter and provide a clear and final timeline for delivery of the promised gift. In case the gift cannot be delivered, I expect Samsung to clarify what compensation or corrective action will be taken for this unnecessary delay and inconvenience.

I hope Samsung values its loyal customers and resolves this issue without any further delay.

Sincerely,
Matloob Ahmed

[ZubairHamid]

I completely agree with this concern. I am personally facing the exact same issue and receiving the same repeated response from Samsung Support every single time, my kids are waiting for the tablet for over two months now.

I have been a loyal Samsung customer for more than 15 years and have always trusted the brand for its quality and customer experience. Unfortunately, this experience has been extremely disappointing.

It genuinely feels like these promotional schemes are being used mainly to attract customers, while the promised commitments are not being fulfilled properly afterward. Delays without clear communication or accountability from a global brand like Samsung are simply unacceptable.

Samsung should seriously look into this matter and respect the trust of long-term loyal customers.

[Matloob3]

Did you receive call from them. As the did call me for the confirmation of my address it has been 3, 4 weeks but they haven't delivered it yet

[ZubairHamid]

Nah i didn't even receive the call yet, Samsung has changed the local distributor for these gifts for cost saving...Previously they use MnP which was good and handle the deliveries very timely but this time they really messed up!!!

[Matloob3]

I am too disappointed.

[ZubairHamid]

Did you get the tracking number? I just connected with the Samsung on chat and Mr Nisar the only agent they have now gave me Tracking number, I am able to track the package it left Lahore today..it looks like it will finaly be reached with in a week now "Finger Crossed"

[Matloob3]

No they did not gave me tracking number