Original topic:

Recycle bin issues

(Topic created on: 10-11-2023 06:21 PM)
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Divyarathod
Beginner Level 2
Options
Galaxy S
S20 Fe recycle bin isn't working properly. It just saves some photos.... and rarely videos. I don't understand why... it doesn't keep all deleted files. Feels like recycle bin is not programmed properly.
4 Comments
sarnandu
Expert Level 1
Galaxy S
it gets deleted after 30 days
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Soul_Catcher
Expert Level 5
Galaxy S
Try play store apps
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Galaxy S
Try Google photos as gallery delete from Google photos. It will help .
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

You can check the device in safe mode and for the same mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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