Original topic:

Recover Sd card data encryption

(Topic created on: a week ago)
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mebeforeyou
Beginner Level 2
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Galaxy S
Hello friends, I ran into a serious issue
I had an encrypted my sd card using my samsung galaxy s9 plus for extra security. Everything was working fine until I had to do a hard reset because I forgot my phone lock password and due to that I did hard reset my phone. After reset I realized that my sd card data got encrypted and I could no longer to access any of the data stored on my sd card.jt was still physically intact, but all my files were encrypted and unreadable. I want to know what is the solution and how to recover my sd card data files. Please help 
1 Comment
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we kindly request that you visit our service center. Our technical team will be able to inspect your device physically and provide you with detailed information and assistance.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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