Original topic:

Really disappointed about new Samsung products

(Topic created on: 02-29-2024 10:40 AM)
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Members_JkPwoPZ
Active Level 2
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Galaxy S

I am disappointed with Samsung's new smartphones' build quality.  I was excited in 2022 when I bought my new Samsung Galaxy S22 ultra which was a so-called "Flagship device". And I have spent a fortune on my mobile phone. However, I could not use my phone even for a year it got a display issue due to a security or a software update as I searched in the community. Many other users had the same issue as well. And their only solution was to replace the phone display. I have directed support from Samsung as well, and they also said the same thing. As Instructed I have visited the nearest Samsung repair shop and got my screen repaired. And It worked fine after that. Seems all good right? Sadly I bought an IP68 water and dust-resistant "Flagship device" in 2022 but in less than a year Its seals broke and were not water-resistant at all. So sad 🥲 I couldn't use it for 6 months now my mobile phone is not starting since it got some water on it. Now still the mobile is under repair and because of this stupid security update in the first place today, I have lost lots of beautiful memories I have collected with my loved ones. I am writing this post with a disappointed heart. Cause I have used an iPhone 8 plus for five years without any problem before I got this S22 Ultra and I could not use it straight for a year. What kind of build quality does Samsung provide for their "flagship phones" Do they expect to change our phones once a year? What saddens me the most is now I have lost many memories I have collected in the past few months that I could never get back.  

4 Comments
MOQBALI
Expert Level 3
Galaxy S
I agree, there are some points and drawbacks to the Samsung S24 Ultra
jawadcoral
Active Level 3
Galaxy S
I agree as well.
Galaxy S

Well, I just got the message from my Samsung service center. My device could not be repaired or backed up due to an IC short circuit. Great Job #samsung thank you for wasting my 1200$ money on your stupid flagship device. I think you expect me to move to your new 24 Ultra "FLAGSHIP DEVICE" since my old "FLAGSHIP DEVICE" is no more. LOOOOOLLLLLL 🥲🥲🥲

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Samsung_specialist
Community Manager
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Galaxy S

Apologies for any inconvenience, please share service order number that start with 427.

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