I bought S10 plus on june. Within 3 months of time volume button came off/detached from my phone for no reason. I took my phone to nearby service center and raised complaint ticket regarding this issue. The service center guys asked me to change the entire display which costs around 17,000 RS and said if i don't change with entire display there won't be any IP68 rating for this phone. It is very silly to change entire display for that volume button. I asked service center guys to replace just the volume button which costs around 450 RS and they said my phone won't have any waterproofing from now on. Is this why i bought the phone for 80,000 RS . Give me some proper clarity on this issue it is so worse from SAMSUNG side. Really very disappointed. Help me to understand properly how IP68 works. Within 3 months time this should not happen to premium phone.
i spoke with them also. Seriously fed up with.I followed up with those guys for about 10 days then replaced volume button.Still they didn't give me any assurance and i am scared to use my phone in outdoors.
