Original topic:

Problem in My files

(Topic created on: 12-25-2023 05:39 PM)
26 Views
prabhat00e
Active Level 2
Options
Galaxy S
Received error while clearing storage in my files from manage storage section .it didnot delete some files and which were deleted where not shown in recycle bin.this happened after 6.0 update.
1 Comment
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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