Koushikan
Active Level 2
Options
Galaxy S
Hi, after one ui 2.5 on my S10 LITE,  prime video is stuck..Video is stuck while audio plays. Video syncs after 5 secs only to be stuck again. Pls help.Have uninstalled and re-installed the app.Thanks

1 Solution


Accepted Solutions
Solution
himz12
Active Level 1
Options
Galaxy S
Yep facing the same issue .. post update today...
as a resolution ... under STREAM AND DOWNLOAD, disable hardware acceleration

This will fix issues for Prime video.

View solution in context

0 Likes
Reply
9 Comments
Solution
himz12
Active Level 1
Options
Galaxy S
Yep facing the same issue .. post update today...
as a resolution ... under STREAM AND DOWNLOAD, disable hardware acceleration

This will fix issues for Prime video.

View solution in context

0 Likes
Reply
Rohanm83
Active Level 7
Options
Galaxy S
by doing that the quality is really bad .. hd and hd 1080p do not come
0 Likes
Reply
himz12
Active Level 1
Options
Galaxy S
yes agreed buddy... iam still searching for a permanent fix...but for now atleast it started working
0 Likes
Reply
Ehsank
Options
Galaxy S
did you clear cache ?
if not then long press on icon>app info>storage >clear cache >restart your device then try
0 Likes
Reply
Koushikan
Active Level 2
Options
Galaxy S
all things tried, including reinstalling the app and restarting the phone.
0 Likes
Reply
Rohanm83
Active Level 7
Options
Galaxy S
there has to be a permanent solution for this , it started after this 2.5 update
0 Likes
Reply
Ballud
Active Level 6
Options
Galaxy S
Same problem here. Getting video rendering error.
0 Likes
Reply
Questor
Active Level 6
Options
Galaxy S
Try doing a factory reset to see if it helps
0 Likes
Reply
Samsung_Support3
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes
Reply